8 Features that Makes Acumatica Field Service Edition Powerful and Complete Solution
Summary:
Companies can gain real-time visibility into customer activities when field service operations are combined with back-office. To maintain operational efficiency and resilience, Acumatica field service management software offers functionality and tools you need to respond to customer queries. Read on to learn more.
Body:
From managing the product lifecycle to in-field employees’ activities and dispatching could be a big challenge. Thinking about how do you keep up with efficiency and service continuity? The solution is Acumatica Field Service Management Software, a scalable and easy-to-use module to automate routine tasks and enhance customer satisfaction.
When it comes to efficiently overcome the challenges of field service companies, you may require a solution like Acumatica Cloud ERP, a powerful system designed with an intuitive user interface and functionality. Fortunately, Acumatica Field Service Edition is a part of Acumatica ERP, which is a web-based and mobile field service solution that handles everything, from inventory to dispatching, routing, customer service, accounting, etc. in one seamless database.
Two Powerful Solutions for Field Service Technicians
1. Service Management
This can help capture timely resource commitments, status updates, dispatching, scheduling, contract management, and overall service performance. With the best resources and features, you can enjoy reduced response times, improved revenue, and customer satisfaction.
2. Equipment Management
It is ideal for service-driven firms, to manage maintenance contracts related to equipment or labor warranties. This allows you to record the history of equipment that prevents mischarges and objections of any specific component.
Significant Features of Acumatica Field Service Management Software
1. Scheduling & Dispatching
It easily captures service needs, customer activities, equipment history, and resources, allowing you to allocate work in minutes. The drag-and-drop option can help create daily and weekly schedules for team members.
2. Service Contract Management
Better visibility on renewal dates of contracts, customized dashboards, and handles multiple service schedules through Schedule Calendar Board for workforce and resources.
3. Route Planning
It comes with powerful tools for route optimization alongside filter appointments on different parameters. Routes are managed with Google Maps for each service person to visually see the order status and dispatching.
4. Inventory Management
It gives more control over vehicles and warehouse locations. Inventory can be easily delivered to a specific location and when the components arrive, the dispatcher will be notified to schedule the appointment for installation.
5. Warranty Management
You can set warranty offers for each part to eliminate confusion, mischarges, and objections. This can help monitor warranties for sales and repair, which improves billing accuracy and customer experience.
6. Dashboards and Business Intelligence
All users across the organization can stay well-informed through BI tools. It also leverages Microsoft Power BI to send insights from several data sources to track progress and trends.
7. Mobile Service Management
Keeping your staff connected at all times via any web-enabled device or native mobile Android and iOS app. You will be able to access information and customer interactions from any location at any time.
8. Equipment Maintenance
Track the history of equipment installed at customers’ sites and monitor repair parts in stock. You can keep equipment records through order, quotes, delivery, installation, and field service work.
Conclusion:
Acumatica Field Service Edition is an advanced, scalable, and fully integrated module that supports your business requirements for today and in the future. It can help simplify your dispatching, scheduling, inventory management, purchasing, financial reporting, and accounting processes. The information of equipment and field service operations are handled diligently which allows technicians to offer high-quality maintenance and support to each customer.
The best advantage is the entire Acumatica suite is web-based, with secure native applications for both Android and iOS platforms, suitable for the field service workforce, no matter how diverse operations.
About the Author:
An experienced team has been encouraging businesses of all sectors to make an effective transition to ERP solutions to keep up with the overall growth and quality control of all operations. With a flexible pricing model and unlimited user licensing, the company is helping businesses to reach their digital transformation goals without any hassle.
